Terms and conditions

TERMS OF USE

Guests must check in and check out by the times stated below;

• Check-in by: 2:00 pm and before 7:00 pm on the day of arrival (ACST) 
• Check-out by: 10:00 am on the day of departure (ACST)
• Early check-in and late check-out are available subject to availability.
• All standard policies of the Roadhouse/ hospitality industry are applicable when a specific reservation policy is not mentioned in the “Reservation Confirmation” document.

PAYMENT TERMS POLICY

• A pre-authorization will be taken on your credit card under the name booking is made for the total stay on your arrival. Early check-in and late check-out are chargeable as per the Roadhouse policy. Guests must present valid photo identification at the time of check-in. Such documents can be either an Australian or International Driver’s License, Evidence of Age Card, or an Australian or International Passport. Roadhouse reserves the right to refuse check-in in the absence of a valid identification document.
• Payment can be made using credit card or cash.
• The Customer is advised to check the room description and any such conditions carefully before making a booking.
• Guest who needs to cancel a booking should contact us as soon as possible. Deposits already paid are only returned under the following conditions;
  · Cancellations made 24h notice: 20% charged
  · Cancellations made within 24h notice before check-in time: 50% charged
  · No show: 50% charged
• Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. 
• In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
• In case the booking amount is paid using a credit card, the refund will be processed on the credit card.
• Children up to 16 Years of age can stay free. 16 years and older will be charged as per the extra adult rate.
• No one under the age of 18 can check in without a person of 18 or older present.

STANDARD TERMS AND CONDITIONS

• No gatherings and parties of any nature are allowed in the room. The Roadhouse reserves the right to evict any additional occupants in the room.
• We have a dog-friendly Caravan Park with a maximum of 3 dogs per vehicle. For accommodation, we have a special dog-friendly room which allows up to 2 dogs. Any dogs found in other roadhouse rooms will be fined. 
• This reservation is not transferable.
• In the event of a no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
• Roadhouse reserves the right to send guests away from the Roadhouse due to their conduct and behaviour or for any other safety, security, or medical reasons. This applies in particular, if Guests do not observe instructions given by Roadhouse employees, express themselves in a discriminating manner, or harass or endanger other guests.
• Guests will not be permitted to compromise the health, safety, and security aspects of the Roadhouse at any point in time.
• Guests are bound to produce an original proof of identity at the time of arrival in the Roadhouse.
• The Roadhouse undertakes no liability for the shelf life of the food which is taken away from the Roadhouse after an event at the Roadhouse or taken outside the Roadhouse for private consumption.
• All the assets and valuables of the Roadhouse should be duly maintained adequately and should not be damaged or destroyed. The Roadhouse has the discretion to levy any charges in the future if it is proven beyond doubt that such damage/destruction to the asset of the Roadhouse (both movable and immovable) has been done or caused by the Guest.
• If you have any allergies, sensitivities, or intolerance to, but not limited to: a particular fabric, material, cleaning product, or food, it is not Roadhouse’s responsibility to advise Roadhouse management before arrival.
• Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Roadhouse takes no responsibility for any personal possessions that are lost, stolen, or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
• We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, and damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible to minimize damage and associated costs. Lost keys will incur a replacement charge per key.
• Lost property found on the premises is logged and kept in a secure location for one (1) month. Thereafter items are either disposed of or donated to charity. The Roadhouse accepts no responsibility for contacting individuals concerning lost property. Perishable items retrieved from rooms after check out are only held until the close of business that day.
• Claimed items can be collected from the Roadhouse with valid identification or the Roadhouse can arrange postage on behalf of the guest at their expense.
• The Roadhouse is not responsible for damage or disappearance of vehicles kept in the parking area. The Roadhouse is obliged to clearly express in the parking area that the area is not supervised and the Roadhouse is not responsible for the property kept in there.
• Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff, or chewing tobacco, is only allowed in designated areas as a sign posted throughout the accommodation grounds and is by the Health Act 2006.
• The Company reserves the right to change these terms and conditions at any time without prior notice. If any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
• We do our best to ensure reservation arrangements are satisfactory, however, the Roadhouse does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses, or inconvenience caused directly or indirectly by any events that are beyond our control. These include, but are not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government, or any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

GENERAL

By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Roadhouse, your stay subsequently shall be subject to the Roadhouse’s Standard Terms and Conditions in respect of your reservation / stay at the Roadhouse.

• You further agree that the General Terms and Conditions as provided on the website titreeroadhouse.com.au shall constitute the binding agreement between yourself and Ti tree Roadhouse about any commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
• The Roadhouse may, at its absolute discretion, cancel the reservation if the Roadhouse thinks that the reservation information provided is falsified or incomplete.
• Guest voluntarily agrees and permits the Roadhouse representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the Roadhouse.
• The Roadhouse shall be entitled to vary, amend, and/or otherwise change these terms and conditions at any time without prior notice.
• You shall indemnify and hold the Roadhouse harmless in respect of any liability, loss, damage, cost, and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the Roadhouse.
• The Roadhouse shall not be liable for any losses, damages, costs, or expenses incurred by you as a result of any cancellation of the reservation by the Roadhouse.
• The Roadhouse does not accept any liability for any failure by the Roadhouse to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
• If the Roadhouse waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.